Frequently Asked Questions

Your bill is determined by your actual usage and will vary due to circumstances such as changes in the weather, etc.

Your bill is due upon receipt but is not considered late unless you do not pay by the "Due Date" printed on your bill. If your payment is not received in our office on or before this date, a late charge will be added to your account.

The rate for natural gas is based on the current market, or what the City pays for the gas from our suppliers, and is subject to monthly changes due to changes in the market price.

Turn off everything in your house that would use water. Make sure you don't have any toilets filling up. Go out to your water meter box and lift the lid, if the water meter is still registering usage, you know you are losing water somewhere.

The City will adjust sewer charges on a customer's account when they fill a swimming pool/hot tub only if the consumption is 10,000 gallons or more and if it is verified that the swimming pool drains and filter backwash does not discharge to the sewer system. A maximum of one adjustment per year is allowed. It is the customer's responsibility to read the water meter before starting to fill the pool, read it again when finished filling, and call these readings in to the Customer Service Division. The amount of the calculated usage will be adjusted on the sewer charges.