FOR INFORMATION ONLY. NO ACTION REQUIRED FOR MOST CUSTOMERS.
The City of Monroe will temporarily adjust its drinking water treatment process starting March 1 as part of its annual maintenance routine. This change, which lasts about five weeks, helps maintain high water quality in the distribution system.
During this time, the City will switch from its usual disinfectant process, known as chloramination, to using chlorine alone. This is a standard procedure required by the North Carolina Department of Environment and Natural Resources.
As part of this process, the City will also conduct fire hydrant flushing on weekends to help distribute the treatment throughout the system.
What to Expect:
- Some customers may notice a slight change in taste, odor, or water color. These effects are temporary and do not impact water safety.
- Your water remains safe for drinking, cooking, bathing, and all other household uses.
- The City will notify customers when the switch back to chloramines is scheduled.
The Water Resources Department will proactively reach out to kidney dialysis patients, fish owners, and certain industries to ensure they are prepared for the change.
For more information, please contact the City of Monroe Water Treatment Plant at (704) 282-4668 or visit www.monroenc.org.