The Boil Water Notice issued on August 13 for City of Monroe Water customers has now been fully lifted. Final state-required testing confirms the water system is safe for all customers.
The lifting of the notice means that all customers, including those in the West Zone, may return to normal water use.
The East Zone, which covers about two-thirds of the City including Downtown and much of East and Southeast Monroe, was cleared earlier this week. The West Zone remained under the notice until Friday afternoon while final testing was completed.
How the issue began
The original concern was limited to a small area of the West Zone near Fire Station 4 on Old Charlotte Highway. That area affected just nine customers and was quickly isolated and flushed.
Even though the City was confident the East Zone was safe, the North Carolina Department of Environmental Quality (DEQ) required a systemwide boil notice as a precaution. Monroe followed that directive but continued working closely with DEQ officials to review system data and prove the safety of the East Zone, which was reopened first.
With final West Zone testing now complete, the system has been cleared in its entirety.
Guidance for Customers
- City of Monroe Water customers may now use water normally for all purposes.
- Water service customers with questions can call Monroe Water Resources at (704) 282-4601.
- Businesses with operation questions may contact Union County Environmental Health at (704) 283-3553.
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The City of Monroe thanks residents and businesses for their patience and cooperation during this process.